Terms of Service

Purpose of the Navigator

The Navigator helps distinguish official visa-application biometrics from certain card-based police-certificate and background-check processes. It provides operational information for services Sequana currently supports in Paris.

Not legal or immigration advice

The Navigator does not determine visa eligibility, interpret immigration law, or replace instructions from an embassy, consulate, visa application centre, police authority, the FBI, the RCMP, IRCC, or another requesting organization. Always follow the latest instructions issued for your individual application.

Service limits

• Sequana currently supports the FBI FD-1164 for a personal Identity History Summary and ink capture on C-216C for certain Canadian criminal-record-check workflows.
• Sequana does not currently provide FD-258 fingerprinting through this service.
• Sequana does not collect official visa-application biometrics and does not replace a designated visa application centre, embassy, or consulate.

Appointments and payment

A generated booking link and a submitted booking form are requests only. No appointment exists until Sequana confirms it. The price and service details shown at confirmation apply; authority fees, postage, Channeler fees, accredited-company fees, translation, legalization, and apostille services are separate unless expressly included.

Accuracy and changing requirements

We maintain source links and review dates, but government and authority requirements can change without notice. If the Navigator conflicts with the current written instruction from the requesting authority, the authority’s instruction controls. Contact Sequana before booking when the requested form or route is unclear.

Acceptable use

Do not use the website or plugin to submit another person’s sensitive information without authority, upload identity or biometric documents, probe or disrupt the service, evade rate limits, or support fraud, impersonation, forged documents, or unlawful activity.

Contact and applicable law

Questions can be sent to [email protected]. These terms are governed by French law, subject to any mandatory consumer protections that apply to you.